Terms of Service
The terms that govern your use of this website and our online services.
Last updated: August 2, 2026
1. Agreement to these Terms
These Terms of Service (“Terms”) are a legally binding agreement between you and Wound Concierge, PC, a California professional corporation (“Wound Concierge,” “we,” or “us”), governing your use of woundconcierge.com, together with the online services, scheduling and payment tools, and any member log-in or patient portal made available through it (collectively, the “Site”). By accessing or using the Site you represent that you are at least 18 years of age, have the authority and capacity to enter into these Terms, and agree to be bound by them. If you do not agree to all of these Terms, do not use the Site. Certain features may be subject to additional posted guidelines or rules, which are incorporated by reference. These Terms govern the Site only; medical services are governed by the patient agreements, consents, and financial agreements you sign when you become a patient, which control over these Terms in the event of any conflict.
2. Accounts & login credentials
Certain features of the Site — including member log-in, scheduling, and billing — require you to register for an account. You agree to provide information that is accurate, complete, and current, and to update it promptly as it changes; we are entitled to rely on the information in your account, and inaccurate or out-of-date information may delay or prevent service. Accounts are available only to individuals at least 18 years of age, and you may not register for another person without authority to act on their behalf. Our collection and use of the information you provide is described in our Privacy Policy, which is incorporated into these Terms by reference for all purposes; protected health information you submit or access through a patient portal is additionally governed by our Notice of Privacy Practices and applicable state and federal law.
You are responsible for maintaining the confidentiality of the credentials used to log into your account and for all activity occurring under it. You agree not to: disclose your credentials to, or permit their use by, any other person; use credentials belonging to anyone else; or attempt to obtain unauthorized access to another user’s account or credentials. You further agree to notify us immediately at info@woundconcierge.com if (i) your credentials are lost, stolen, or otherwise compromised, or (ii) you become aware of any unauthorized use of your account or of any other breach of security affecting the Site. Except to the extent a loss results from our own failure to perform a duty owed to you under applicable law, we are not responsible for loss or damage arising from another person’s use of your credentials or from your failure to comply with this Section. We may suspend or terminate an account at any time, including where we reasonably suspect unauthorized access or a breach of these Terms, and you may close your account by contacting us. An account or portal is not a channel for urgent clinical matters — see Section 4.
3. Not medical advice; no provider–patient relationship
Content on the Site is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. No provider–patient relationship is created by visiting the Site, submitting a form, sending an email or text, or booking a consultation; such a relationship is formed only after a licensed clinician accepts you as a patient and completes an evaluation. Never disregard professional medical advice or delay seeking it because of something you read on the Site. Statements about wellness and longevity services, including peptide therapy, have not been evaluated by the U.S. Food and Drug Administration; individual results vary, and prescription treatments are available only when clinically appropriate following provider evaluation.
4. Emergencies
The Site and our services are not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use Site forms, email, or text to communicate urgent clinical matters.
5. Booking care; service-specific terms
The Site allows you to request and schedule visits, consultations, and other services to be performed by clinicians licensed in California. Submitting a booking request is a request for care and does not by itself create a confirmed appointment or a provider–patient relationship; a booking takes effect only when we confirm it, and remains subject to Sections 3 and 6.
Free virtual consultation. Introductory virtual consultations are scheduled through our third-party scheduling platform, Tebra (formerly Kareo), and you will be directed to that platform to choose a time. Before the consultation takes place you will be asked to complete the registration forms, acknowledgements, and consents we require through that platform, and we may cancel or reschedule a consultation that has not been completed. The introductory consultation is a brief, no-charge, exploratory call conducted on a HIPAA-compliant telehealth platform, and is limited to discussing your situation, answering general questions, and determining together whether our services are appropriate for you. It is not a comprehensive evaluation: no diagnosis, prescription, treatment, or plan of care is issued on that call, and any observation or general information shared during it is preliminary only and is not a substitute for the in-home assessment described below. Care begins, and any provider–patient relationship for treatment is established, only if and when we confirm a visit or membership and you complete the patient, consent, and financial agreements applicable to that care, as provided in Sections 1 and 3. Your use of the scheduling and telehealth platform is subject to that platform’s own terms and privacy practices, as described in Section 13.
Visits and intake. In-home visits, memberships, and other paid services are requested and paid for through the Site’s checkout, as provided in Section 8, and are scheduled once payment is authorized. After your booking is placed, we will ask you to complete intake through Tebra — including registration and contact information, your health and wound history, medications and allergies, and the consents, patient agreements, and financial agreements described in Section 1. Providing information that is accurate, complete, and current is a condition of care, as provided in Section 2. We may reschedule, hold, or decline a visit where required intake, consents, or agreements have not been completed before the scheduled start time, and Section 9 governs any resulting change.
We may present additional terms that apply to a particular service, product, program, or offer at the point you request it (“Service-Specific Terms”), including terms governing peptide therapy, private-duty nursing engagements, and introductory or promotional offers. All Service-Specific Terms are incorporated into these Terms by reference. Where these Terms and any Service-Specific Terms conflict, the Service-Specific Terms control as to that service; and where either conflicts with the patient agreements, consents, and financial agreements you sign as a patient, those signed agreements control, as provided in Section 1.
6. Services, eligibility & service area
Wound Concierge provides concierge medical services in California only, by clinicians licensed in California. In-person visits are provided in the San Francisco Bay Area: travel within 15 miles of our Atherton office is included; visits 15–45 miles away include a $75 travel fee, disclosed before booking; and locations beyond 45 miles are served by arrangement. Telehealth services are available to patients located in California at the time of the visit, consistent with California telehealth law. We may decline, discontinue, or refer care when, in our clinical judgment, a patient’s needs are outside our scope of practice.
7. Membership services
Memberships are offered in tiers — currently Gold, Platinum, and Diamond for individuals, and a Family Plan covering one household — and the services included in each tier are described on our Memberships & Pricing page, which is incorporated into these Terms by reference. Depending on the tier you select, membership services may include in-home consultation, wound assessment and debridement, telehealth follow-up and scheduled return visits, pain management, routine and preventative primary care, comprehensive laboratory and biomarker testing, ongoing prescription management, virtual and in-person urgent visits, nurse-practitioner-led functional medicine, a wellness and health-optimization plan, peptide therapy where clinically appropriate, concierge care coordination, expedited access to specialists, priority scheduling, and a stated discount on additional services. Visit allowances, testing frequencies, and provider-access hours differ by tier and are stated on that page; the tier and inclusions confirmed to you at enrollment govern your membership. Where a tier describes a service as unlimited, as included, or as available “as needed,” that means as clinically appropriate in the reasonable professional judgment of your clinician and within our scope of practice and licensure; it does not entitle you to services that are not clinically indicated, and it does not include services we identify as excluded or as billed separately.
As part of membership we will coordinate with the third parties reasonably required to deliver your care, including laboratories, pharmacies, imaging and supply providers, and outside specialists. That coordination does not make us responsible for the acts, omissions, pricing, or scheduling of those third parties, and any amount a third party bills you directly is your responsibility. Membership is personal to the enrolled member — or, under the Family Plan, to the household members identified at enrollment — is not transferable, and does not guarantee a particular clinician, appointment time, or clinical outcome. We may modify the composition of a tier on at least 30 days’ notice given as provided in Section 19; if a change materially reduces the services included in your tier, you may cancel under Section 9 without further charge.
8. Fees & payment
Membership dues and visit charges (“Fees”) are those posted on our Memberships & Pricing page and confirmed to you at enrollment or at the time you book; the Fee confirmed to you governs for your then-current term. Memberships may be paid monthly or annually, and annual enrollment is offered at a discount to twelve monthly payments. Care is also available without a membership at the posted per-visit rate — currently $350 for an in-home visit, including travel within 15 miles — with travel beyond that radius subject to the fees described in Section 6. We are a direct-pay practice and do not bill insurance; itemized invoices (superbills) are provided on request for possible out-of-network reimbursement, and HSA / FSA funds are generally accepted. You are responsible for any applicable taxes and for amounts billed to you directly by third parties under Section 7.
Your first payment is due on the day you enroll. Monthly memberships are then billed on the same day of each following month; annual memberships are billed in full at enrollment and again on each renewal date. Fees are payable by the methods offered at checkout, which is operated through WooCommerce and processed by Stripe, and is subject to those providers’ own terms as described in Section 13. You authorize us and our payment processor to charge the payment method you place on file for all Fees, renewals, late-cancellation charges permitted under Section 9, and applicable taxes, without further authorization from you. You agree to keep a valid payment method on file and to update it promptly on expiry or replacement; if a charge is declined, we may suspend non-urgent services until the balance is cleared. We may change Fees prospectively on at least 30 days’ notice, and no change will affect a term for which you have already paid.
Monthly memberships continue month-to-month. Annual memberships renew for successive one-year terms unless cancelled before the renewal date; as required by California’s automatic-renewal law (Bus. & Prof. Code § 17600 et seq.), we will present the renewal terms clearly and conspicuously before you subscribe, obtain your affirmative consent to them, send an acknowledgment and any legally required renewal reminders, and allow you to cancel online or by the same method you used to enroll, without requiring you to speak to a representative.
9. Cancellations, refunds & credits
Visits booked without a membership. WE REQUIRE AT LEAST 24 HOURS’ ADVANCE NOTICE TO CANCEL OR RESCHEDULE A PAY-PER-VISIT BOOKING. If you cancel or reschedule with less than 24 hours’ notice, or are not available at the scheduled time, you may be charged the full per-visit Fee for the booked service — currently $350, together with any travel fee quoted under Section 6 — and where a visit is booked less than 24 hours in advance, that Fee becomes payable in full once a clinician has been dispatched. Because our clinicians travel to you, a visit that cannot proceed because the residence is inaccessible, because the patient is absent, or because the setting is unsafe for the clinician is treated as a late cancellation. This charge is disclosed to you at the time you book.
Member visits. We ask members to give the same 24 hours’ notice so that we can reallocate the appointment, but no late-cancellation charge applies to visits included in a membership.
Memberships. There is no long-term contract and no minimum commitment period. A monthly membership may be cancelled at any time on 30 days’ written notice and ends at the close of the billing cycle in which that notice period expires. An annual membership may be cancelled effective at the end of its then-current term by giving notice before the renewal date. You may also upgrade or downgrade a tier on 30 days’ notice. Notice may be given through your account, by the same method you used to enroll, or in writing to info@woundconcierge.com.
Refunds and credits. Fees for services already rendered are non-refundable. Where a scheduled service cannot be performed for reasons within our control, or for any reason other than the patient’s own conduct, condition, or availability, you will receive a full refund or an account credit, at your election. Prepaid, unused periods of an annual membership are handled as described in your membership agreement. Prescription medications, compounded preparations, peptide therapy, and medical supplies cannot be returned, refunded, or exchanged once dispensed or shipped by a pharmacy or supplier, because such items cannot lawfully be restocked.
Misrepresentation and clinical safety. If you materially misrepresent yourself during booking or intake — including as to your age, identity, or medical history — we may cancel the booked service without notice and charge the full Fee. If, at the time of a scheduled visit, the clinician determines in their professional judgment that it is unsafe or clinically inappropriate to proceed, including where the patient is under the influence of alcohol or drugs, the service will not be performed and the full Fee may be charged. Nothing in this Section limits our right, or a clinician’s professional obligation, to decline or discontinue care as described in Section 6.
10. License to use the Site; restrictions
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Site for your own personal, non-commercial use. You shall not: (a) sell, rent, lease, distribute, or otherwise commercially exploit the Site; (b) modify, create derivative works of, disassemble, or reverse engineer any part of the Site; (c) access the Site to build a similar or competitive website or service; (d) scrape, harvest, or collect information from the Site by automated means; or (e) copy, reproduce, or republish any part of the Site except as expressly permitted. We reserve the right to change, suspend, or discontinue the Site, in whole or in part, at any time with or without notice.
11. Acceptable use
You agree to provide accurate information, use the Site only for lawful purposes, and not to: interfere with or disrupt the Site or its servers; attempt to gain unauthorized access to any portion of the Site or any other systems; impersonate any person; or transmit viruses or other harmful code. You are responsible for maintaining the confidentiality of any login credentials issued to you.
12. Intellectual property & copyright policy (DMCA)
The Site and all of its content — text, design, graphics, logos, and trademarks — are the property of Wound Concierge, PC or its licensors and are protected by copyright and trademark law. These Terms grant you no right, title, or interest in any intellectual property except the limited license in Section 10. If you believe material on the Site infringes your copyright, send a written notification compliant with 17 U.S.C. § 512(c) to info@woundconcierge.com, including: your physical or electronic signature; identification of the copyrighted work and of the allegedly infringing material; your address, telephone number, and email; a good-faith statement that the use is not authorized; and a statement, under penalty of perjury, that the notification is accurate and that you are the owner or authorized to act for the owner. Misrepresentations may subject you to liability under 17 U.S.C. § 512(f).
13. Third-party links & services
The Site contains links to, and integrations with, third-party websites and services — including our scheduling and patient-intake platform (Tebra, formerly Kareo) and our checkout and payment providers (WooCommerce and Stripe) — provided only as a convenience. They are not under our control, we do not review, endorse, or make representations about them, and your use of them is at your own risk and subject to the third party’s own terms and privacy practices.
14. Disclaimers
THE SITE IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. Nothing in this section disclaims or limits any duty owed to you as a patient in connection with professional medical services.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WOUND CONCIERGE OR ITS SUPPLIERS BE LIABLE FOR ANY LOST PROFITS, LOST DATA, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SITE. OUR AGGREGATE LIABILITY ARISING FROM OR RELATING TO YOUR USE OF THE SITE IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US $100). Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so the above may not apply to you. This limitation applies to Site use only and does not limit liability arising from professional medical services, nor any liability that cannot be limited under California law.
16. Dispute resolution; arbitration; class-action waiver
Please read this section carefully — it affects your rights. Any claim or dispute arising out of these Terms or your use of the Site that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at adr.org), before a single neutral arbitrator, with any hearing held in San Mateo County, California, or within 100 miles of your residence. Before initiating arbitration, the complaining party must send a written Notice of Dispute to the other party describing the claim and requested relief, and the parties shall attempt informal resolution for 30 days. Judgment on the award may be entered in any court of competent jurisdiction. YOU AND WOUND CONCIERGE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION; all claims must be brought individually. Either party may bring an individual action in small claims court or seek emergency equitable relief in court to preserve the status quo. Nothing in this section waives any right you may have under California law to seek public injunctive relief in court. This arbitration provision does not apply to claims of professional negligence or medical malpractice, which, if subject to arbitration at all, are governed exclusively by a separately signed arbitration agreement meeting the requirements of California Code of Civil Procedure § 1295. If any part of this section is found unenforceable, the remainder remains in effect. This section survives termination of these Terms.
17. California consumer notice
Under California Civil Code § 1789.3, California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
18. Electronic communications
Communications between you and Wound Concierge through the Site, email, or text are electronic. For contractual purposes, you consent to receive communications from us in electronic form and agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing. Message and data rates may apply to text messages; reply STOP to opt out of non-clinical texts at any time.
19. General provisions
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding use of the Site. These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles; where a dispute is permitted to proceed in court, the state and federal courts located in San Mateo County, California shall have exclusive jurisdiction. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them freely. Section titles are for convenience only. We may revise these Terms from time to time; for substantial changes we will post prominent notice on the Site (and email you where we hold your address), and changes become effective 30 days after notice — continued use after that constitutes acceptance.
20. Contact information
Wound Concierge, PC · Atherton, CA · info@woundconcierge.com · call or text (650) 880-2121.